My question: How many library software vendors would be included in Alex Payne's list of "companies doing it right"?
One other note: Alex Payne is making a point I tried to make in a Library Journal-hosted discussion with ILS vendors a couple of years ago, he's just doing a better job of it. Here's a link to the article...
...and here's what I said to a table full of ILS vendors: "I'm making a commitment to try not to buy anything where the pricing isn't on the website, where I can't go and say, 'This is what I'm paying.' Because when I talk to my colleagues, I want to be able to talk to them about the value that I'm deriving from the money that I'm putting in. And so if the pricing isn't transparent, my trust is not there for you."
